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Knowledge base
FAQS
Basic FAQ
3
Install and Launch Information
Crisp Email Contacts
Update/Download Crisp POS App
New Store Common Questions
1
Transfer the Balance of a non-Crisp Gift Card to a Crisp Gift Card
Point of Sale App
POS Overview
6
How To Place An Order
Kitchen Display Screen (KDS)
POS Side Menu Explained
How To Apply Discounts
Allergy Warnings
View all 6
POS Management/Settings
6
POS Settings
Marking Products and Modifiers Out of Stock
How to Refund/Void an Order
Cash Drop Procedure
How to Turn Online Ordering Off/On
View all 6
POS Features
6
Customer Facing Display
Self Service Kiosk
LineBuster
Curbside Pickup
Force Offline Payments
View all 6
Dashboard
Data
7
Reports
Accounting Report
Fraud Prevention Reporting
Loyalty as a non-taxable sale
Gift Card Sales and Redemptions Report
View all 7
Stores
4
Store Overview
Store Settings
Tasks and Announcements
Closing Your Store
Menu
8
Menu Management
Menu Management: Advanced Settings
Guidance on Product Images
Open Price Items
Adding to a Reporting Group
View all 8
Displays
1
Corporate and Store Level Displays
Loyalty, Online Ordering, and Mobile Apps
Mobile App Features
2
Pickup Options (dine-in, take-out, drive-thru, curbside)
Scanning receipts for loyalty credit
Loyalty
3
Creating or editing your loyalty program
Adjusting Customer Loyalty Credit
Exporting Loyalty Accounts
Marketing
3
Blast Campaigns
Automated Campaigns
Share Codes
Reviews
1
Reviews
Team Management, Scheduling, & Payroll
Scheduling for Managers
5
Creating Jobs/Permissions
Add/Edit Employee Profile
Scheduling Tool
How to manage requests
Time Clock
Scheduling for Employees
2
About the Teams App
My Account
Inventory & COGS
Inventory & COGS
1
Inventory & COGS
Admin
Admin Knowledge
6
Royalty, Brand Development, Corporate Gift Card, and Manual Charges
Store Tags
Bulk Settings Updates
Adding New Stores
Apple + Play Store Account Setup
View all 6
Hardware
Hardware Install
6
Hardware Installation
Pre-installation Requirements
Setting Up A New iPad
Purchasing Non-Crisp Equipment
Menu Display Setup
View all 6
Hardware Troubleshooting
4
Payment Terminals
Receipt and Label Printers
Cash Drawer
Network Troubleshooting
Other
Third Party
4
Doordash POS Integration
Uber Eats POS Integration
DoorDash Drive
Doordash Order Help
Merchant Processing
6
Adyen Deposits Schedule
Understanding Deposits
Digital Gift Cards and App Wallet
Changing ownership of your store
How does interchange work?
View all 6
Crisp Expectations
4
Onboarding Expectations
Training Expectations
Support Guidelines
Launch Expectations
Help Desk Software
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