Support Center

Basic FAQ 3

• Install and Launch Information
• Crisp Email Contacts
• Update/Download Crisp POS App

New Store Common Questions 1

• Transfer the Balance of a non-Crisp Gift Card to a Crisp Gift Card

POS Overview 6

• How To Place An Order
• Kitchen Display Screen (KDS)
• POS Side Menu Explained
• How To Apply Discounts
• Allergy Warnings

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POS Management/Settings 6

• POS Settings
• Marking Products and Modifiers Out of Stock
• How to Refund/Void an Order
• Cash Drop Procedure
• How to Turn Online Ordering Off/On

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POS Features 6

• Customer Facing Display
• Self Service Kiosk
• LineBuster
• Curbside Pickup
• Force Offline Payments

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Data 7

• Reports
• Accounting Report
• Fraud Prevention Reporting
• Loyalty as a non-taxable sale
• Gift Card Sales and Redemptions Report

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Stores 4

• Store Overview
• Store Settings
• Tasks and Announcements
• Closing Your Store

Menu 8

• Menu Management
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items
• Adding to a Reporting Group

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Displays 1

• Corporate and Store Level Displays

Mobile App Features 2

• Pickup Options (dine-in, take-out, drive-thru, curbside)
• Scanning receipts for loyalty credit

Loyalty 3

• Creating or editing your loyalty program
• Adjusting Customer Loyalty Credit
• Exporting Loyalty Accounts

Marketing 3

• Blast Campaigns
• Automated Campaigns
• Share Codes

Reviews 1

• Reviews

Scheduling for Managers 5

• Creating Jobs/Permissions
• Add/Edit Employee Profile
• Scheduling Tool
• How to manage requests
• Time Clock

Scheduling for Employees 2

• About the Teams App
• My Account

Inventory & COGS 1

• Inventory & COGS

Admin Knowledge 6

• Royalty, Brand Development, Corporate Gift Card, and Manual Charges
• Store Tags
• Bulk Settings Updates
• Adding New Stores
• Apple + Play Store Account Setup

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Hardware Install 6

• Hardware Installation
• Pre-installation Requirements
• Setting Up A New iPad
• Purchasing Non-Crisp Equipment
• Menu Display Setup

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Hardware Troubleshooting 4

• Payment Terminals
• Receipt and Label Printers
• Cash Drawer
• Network Troubleshooting

Third Party 4

• Doordash POS Integration
• Uber Eats POS Integration
• DoorDash Drive
• Doordash Order Help

Merchant Processing 6

• Adyen Deposits Schedule
• Understanding Deposits
• Digital Gift Cards and App Wallet
• Changing ownership of your store
• How does interchange work?

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Crisp Expectations 4

• Onboarding Expectations
• Training Expectations
• Support Guidelines
• Launch Expectations