Hardware Install

Setting Up A New iPad
This article is what you should do after you have downloaded the Crisp app, if you haven't downloaded the Crisp app yet, please refer to this article: ...
Mon, 5 Oct, 2020 at 12:20 PM
How to Update/Download the Crisp POS App
iOS (Apple) Updates and Download Go to the Home Screen on your iPad and open the 'App Store' DOWNLOAD Search "Crisp POS" in the search...
Mon, 5 Oct, 2020 at 12:26 PM
Label Printers
‍My Label Printer Isn't Working The most common fix to this is simply opening and closing the lid to the printer. If you do this and it still is not w...
Thu, 9 Jan, 2020 at 11:32 AM
How to Install New Hardware
Click to Download. 
Wed, 7 Oct, 2020 at 2:44 PM
"Alert Irruption" message on Card Reader.
If your card reader stops working and shows the message "Alert Irruption" on your card reader (see photo), you will need to replace it.
Tue, 14 Apr, 2020 at 11:21 AM
Receipt Printer
Sorry to hear that the receipt printer isn't working. Try these steps to get it working: 1. Check that the printer has paper. 2. Be sure that the pape...
Mon, 5 Oct, 2020 at 1:55 PM
Crisp Troubleshooting Guide (DOWNLOAD)
Download the "Crisp Troubleshooting Guide" to fix hardware and software issues. 
Mon, 5 Oct, 2020 at 2:36 PM
Hardwired Payment Device
STEP 1 1. Please check and make sure the cables leading into and out of the payment terminal (where you insert or swipe the card) are all properly connected...
Mon, 5 Oct, 2020 at 1:52 PM
Cash Drawer
Sorry to hear your cash drawer isn't opening. Your drawer is actually connected to your receipt printer, and often problems with the drawer are actua...
Mon, 5 Oct, 2020 at 1:56 PM
Mobile Payment Swiper
1. Please check that the "Microphone" permissions are enabled for the Crisp app. This can be done by entering the "Settings" app on your...
Mon, 5 Oct, 2020 at 1:54 PM