Support Center

Basic FAQ 3

• CRISP UNIVERSITY
• Install and Launch Information
• How To Pay Part Cash & Part Card

Advanced FAQ 3

• How To Add tips to House Account Orders
• How To Take Tax Exempt Orders
• How To Transfer Old Gift Card Balances

Inventory & COGS 1

• Inventory & COGS

POS Overview 5

• How To Place An Order
• Kitchen Display Screen (KDS)
• POS Side Menu Explained
• How To Apply Discounts
• Allergy Warnings

POS Management/Settings 6

• How to Refund/Void an Order
• Cash Drop Procedure
• Marking Products and Modifiers Out of Stock
• How to Turn Online Ordering Off/On
• POS Settings

View all 6

POS Features 5

• Customer Facing Display
• Self Service Kiosk
• LineBuster
• Curbside Pickup
• Force Offline Payments

Data 6

• Reports
• Accounting Report
• Fraud Prevention Reporting
• Loyalty as a non-taxable sale
• Gift Card Sales and Redemptions Report

View all 6

Team 5

• Time Clock
• Scheduling Tool
• Creating Jobs/Permissions
• Add/Edit Employee Profile
• My Account

Stores 4

• Store Overview
• Store Settings
• Tasks and Announcements
• Closing Your Store

Customers 3

• Adjusting Customer Loyalty Credit
• Exporting Loyalty Accounts
• Reviews

Marketing 2

• Blast Campaigns
• Automated Campaigns

Menu 6

• Menu Management
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items
• Adding to a Reporting Group

View all 6

Displays 1

• Corporate and Store Level Displays

Admin 3

• Admin Reports and Invoices
• Bulk Settings Updates
• Adding New Stores

Mobile App Features 2

• Scanning receipts for loyalty credit
• Pickup Options (dine-in, take-out, drive-thru, curbside)

Hardware Install 7

• Hardware Installation
• Pre-installation Requirements
• Setting Up A New iPad
• Update/Download Crisp POS App
• Purchasing Non-Crisp Equipment

View all 7

Hardware Troubleshooting 5

• Crisp Troubleshooting Guide (DOWNLOAD)
• Payment Terminals
• Receipt and Label Printers
• Cash Drawer
• Network Troubleshooting

Third Party 3

• Doordash POS Integration
• Uber Eats POS Integration
• DoorDash Drive

Corporate Knowledge 3

• Apple + Play Store Account Setup
• Keeping Apple Developer Accounts Working
• Crisp App Updates Using Test Flight

Merchant Processing 3

• Adyen Deposits Schedule
• Understanding Deposits
• Digital Gift Cards and App Wallet

Crisp Expectations 3

• Onboarding Expectations
• Training Expectations
• Support Expectations