Support Center

Introduction 1

• Crisp University Introduction

In Store 1

• In-Store

Dashboard 7

• Menu Management: General Overview
• Menu Management: Basic Step-by-Step
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items

See all 7 articles

Hardware Install 12

• Setting Up A New iPad
• How to Update/Download the Crisp POS App
• Label Printers
• How to Install New Hardware
• "Alert Irruption" message on Card Reader.

See all 12 articles

Customer Success 3

• Support Expectations
• Training Expectations
• Customer Care Expectations

POS Order Overview 9

• How To Place An Order
• App Side Menu Explained
• Order Overview Screen
• Pay for an Order - Part Cash & Part Card
• Applying Discounts

See all 9 articles

POS Management/Settings 8

• How to Refund/Void an Order
• How to Add Tips
• Checking Loyalty Number Balances
• Transferring Old Gift Card Balances
• Cash Drop Procedure

See all 8 articles

KDS/EXPO Overview 1

• Intro to the KDS (Kitchen Display Screen)

POS Features 5

• Connecting a CFD to the POS
• How to Set Up and Use LineBuster
• Adding tips to House Account Orders
• Clocking In/Out & Employee Hours
• Partially Paid tickets - Unsettled Tickets

SSK (Self Service Kiosk) Management 1

• SSK First Time Setup

Data - Insights/Reports 7

• Reports
• Accounting Report
• Fraud Prevention Reporting
• How do I see which void reasons were used?
• How to Build Custom Reports

See all 7 articles

Data - Merchant Processing 0

Data - Accounting 2

• Regenerating Accounting Reports
• Loyalty as a non-taxable sale

Team - Timeclock 0

Team - Scheduling 2

• My Account
• Scheduling Tool for Owners

Team - Team Members 9

• Add Employee / User Profile
• Creating Jobs
• Employee Pin Codes
• Forgot/Change Password on the Dashboard
• Permission Definitions

See all 9 articles

Team - Announcements & Tasks 1

• Announcements & Quizzes

Stores - Store Overview 2

• Stores Page in the Crisp Dashboard
• Running Payroll Reports + Including tips in payroll (optional)

Stores - Task/Announcements 0

Customers - Lookup 1

• Adjusting Customer Loyalty Credit

Customers - Reviews 0

Displays - Stores 0

Third Party 2

• Doordash POS Integration
• DoorDash Drive

Marketing 2

• Blast Campaigns
• Automated Campaigns

Corporate Knowledge 2

• Keeping Apple Developer Accounts Working
• Crisp App Updates Using Test Flight