Support Center

Set-Up Devices 4

• Setting Up A New iPad
• How to Update/Download the Crisp POS App
• Label Printers
• Mobile Card Reader Setup (Link 2500 Device)

How to use the POS (Register) 6

• POS Overview
• Order Overview Screen
• Allergy Warnings
• Applying Discounts
• Clocking In/Out & Employee Hours

See all 6 articles

How to use the KDS Screens (Kitchen Display) 1

• Intro to the KDS (Kitchen Display Screen)

How to use Expo Screens 1

• Intro to the Expo Screen

How to use the Dashboard 3

• Add Employee / User Profile
• Employee Pin Codes
• Dashboard Login

Advanced POS (Register) 7

• How to Refund/Void an Order
• Connecting a CFD to the POS
• How to Add Tips
• Adding tips to House Account Orders
• DoorDash Orders

See all 7 articles

Advanced KDS (Kitchen Screens) 0

Advanced Expo 1

• Intro to Using Quick Expo

POS Management/Settings 8

• Checking a Gift Card Balance
• Partially Paid tickets - Unsettled Tickets
• Checking Loyalty Number Balances
• Transferring Old Gift Card Balances
• Cash Drop Procedure

See all 8 articles

Data Center - Accounting 3

• Regenerating Accounting Reports
• How to Run Payroll from the Backend
• Loyalty as a non-taxable sale

Data Center - Reports 6

• Checking Daily Sales Reports
• Fraud Prevention Reporting
• How do I see which discounts were used and which employees used them?
• How do I see which void reasons were used?
• How to Build Custom Reports

See all 6 articles

Team - Users 5

• Creating Jobs
• Forgot/Change Password on the Dashboard
• Permission Definitions
• Editing Employees - Wages, Jobs, and More
• POS Pincodes

Team - Scheduling 2

• My Account
• Scheduling Tool for Owners

Team - Announcements & Tasks 1

• Announcements & Quizzes

Stores 2

• Stores Page in the Crisp Dashboard
• Running Payroll Reports + Including tips in payroll (optional)

Corporate - Onboarding 0

Corporate - Menu Management 5

• Menu Management: General Overview
• Menu Management: Basic Step-by-Step
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items

Home - Employees 1

• Cash Drop

Home - Customers 2

• Adjusting Customer Loyalty Credit
• How to Delete Gift Card Balances

Settings - Store Hours 1

• Edit Store Hours

Settings - Configurations 3

• Curbside Pickup Instructions
• How to Enable the Virtual Drive-Thru Feature (Curbside Pickup)
• Receive a Daily Report via Email

Settings - Rooms 0

Settings - Modifiers 4

• Create Order Total Discounts
• How to Create and Apply Discounts
• Create & Assign Modifiers
• How to change the price of a modifier

Settings - Devices 0

Settings - Products 5

• How to Add Products & Make Menu Changes
• Adding Product Categories
• Adding Products to Online Ordering
• Adding Products
• How to Add Products & Make Menu Changes

Employees 5

• Troubleshooting - Wages, Payroll, and Hours
• Adjusting Store Timeclock
• Adjusting Employee Hours
• Cash Drop Procedure - Paid Ins & Paid Outs
• Run Payroll

Backend Troublshooting 1

• Error Codes

Troubleshooting 2

• "Alert Irruption" message on Card Reader.
• Crisp Troubleshooting Guide

Test Flight Users 3

• Crisp App Updates Using Test Flight
• Downgrading a Device
• Keeping Apple Developer Accounts Working