Support Center

Basic FAQ 0

Advanced FAQ 0

Data 5

• Reports
• Accounting Report
• Fraud Prevention Reporting
• Loyalty as a non-taxable sale
• Gift Card Sales and Redemptions Report

Team 5

• Time Clock
• Scheduling Tool
• Creating Jobs/Permissions
• Add/Edit Employee Profile
• My Account

Stores 2

• Store Overview
• Tasks and Announcements

Customers 2

• Adjusting Customer Loyalty Credit
• Exporting Loyalty Accounts

Marketing 2

• Blast Campaigns
• Automated Campaigns

Menu 6

• Menu Management
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items
• Adding to a Reporting Group

See all 6 articles

Displays 0

Admin 0

Hardware Install 5

• Pre-installation Requirements
• Buying Receipt and Label Paper
• Hardware Installation
• Update/Download Crisp POS App
• Setting Up A New iPad

Hardware Troubleshooting 3

• Crisp Troubleshooting Guide (DOWNLOAD)
• Receipt and Label Printers
• Cash Drawer

POS Order Overview 9

• How To Place An Order
• App Side Menu Explained
• Order Overview Screen
• Pay for an Order - Part Cash & Part Card
• Applying Discounts

See all 9 articles

In Store 1

• In-Store

POS Management/Settings 8

• How to Refund/Void an Order
• How to Add Tips
• Checking Loyalty Number Balances
• Transferring Old Gift Card Balances
• Cash Drop Procedure

See all 8 articles

KDS/EXPO Overview 1

• Intro to the KDS (Kitchen Display Screen)

POS Features 5

• Connecting a CFD to the POS
• How to Set Up and Use LineBuster
• Adding tips to House Account Orders
• Clocking In/Out & Employee Hours
• Partially Paid tickets - Unsettled Tickets

SSK (Self Service Kiosk) Management 1

• SSK First Time Setup

Third Party 2

• Doordash POS Integration
• DoorDash Drive

Corporate Knowledge 3

• Apple + Play Store Account Setup
• Keeping Apple Developer Accounts Working
• Crisp App Updates Using Test Flight

Merchant Processing 3

• Adyen Deposits Schedule
• Understanding Deposits
• Digital Gift Cards and App Wallet

Customer Success 3

• Onboarding Expectations
• Training Expectations
• Support Expectations