Support Center

Set-Up Devices 3

• Setting Up A New iPad
• How to Update/Download the Crisp POS App
• How to Install New Hardware

Crisp Customers 2

• Support Expectations
• Training Expectations

Payment Devices 3

• "Alert Irruption" message on Card Reader.
• Hardwired Payment Device
• Mobile Payment Swiper

Printers & Cash Drawer 3

• Label Printers
• Receipt Printer
• Cash Drawer

Troubleshooting Guide 1

• Crisp Troubleshooting Guide (DOWNLOAD)

POS Order Overview 7

• Order Overview Screen
• Pay for an Order - Part Cash & Part Card
• Applying Discounts
• Tax Exempt Orders
• Allergy Warnings

See all 7 articles

KDS/EXPO Overview 1

• Intro to the KDS (Kitchen Display Screen)

POS Features 5

• Connecting a CFD to the POS
• How to Set Up and Use LineBuster
• Adding tips to House Account Orders
• Clocking In/Out & Employee Hours
• Partially Paid tickets - Unsettled Tickets

POS Management/Settings 9

• How to Refund/Void an Order
• How to Add Tips
• Checking a Gift Card Balance
• Checking Loyalty Number Balances
• Transferring Old Gift Card Balances

See all 9 articles

Data - Insights/Reports 6

• Checking Daily Sales Reports
• Fraud Prevention Reporting
• How do I see which discounts were used and which employees used them?
• How do I see which void reasons were used?
• How to Build Custom Reports

See all 6 articles

Data - Accounting 2

• Regenerating Accounting Reports
• Loyalty as a non-taxable sale

Users - Timeclock 0

Team - Scheduling 1

• Scheduling Tool for Owners

Team - Team Members 8

• Add Employee / User Profile
• Creating Jobs
• Employee Pin Codes
• Forgot/Change Password on the Dashboard
• Permission Definitions

See all 8 articles

Team - Announcements & Tasks 1

• Announcements & Quizzes

Stores - Store Overview 2

• Stores Page in the Crisp Dashboard
• Running Payroll Reports + Including tips in payroll (optional)

Stores - Task/Announcements 0

Customers - Lookup 0

Customers - Reviews 0

Menu - Store & Corporate 5

• Menu Management: General Overview
• Menu Management: Basic Step-by-Step
• Menu Management: Advanced Settings
• Guidance on Product Images
• Open Price Items

Displays - Stores 0

My Account 1

• My Account

Backend Tasks 4

• Adjusting Customer Loyalty Credit
• Closing store hours - Holidays and exceptions
• Error Codes
• How to Delete Gift Card Balances

Corporate Knowledge 2

• Keeping Apple Developer Accounts Working
• Crisp App Updates Using Test Flight