*We recommend that you still have a DoorDash tablet to track dashers, cancel orders, and more.
What it is
The Crisp + Doordash POS integration will automatically ingest Doordash orders into your POS system.
This integration has two primary benefits.
1. Operational simplicity
Don't waste employee time converting orders from your Doordash tablet into your Crisp POS app. With this integration orders will behave like pickup orders placed through your app or website, automatically flowing to your kitchen at your configured prep time.
2. Reporting Accuracy
By removing employee error when translating orders into the POS, or missing Doordash reporting altogether, you can more easily reconcile your third party orders right in your Crisp Dashboard.
How to set it up
Please ensure that your store has a menu, address information, email, and store hours input before submitting this requests. All of this information is found on your store > settings page. If you encounter a blank page when clicking either the "Integrate Doordash" or the "Create + Integrate Doordash" options - it is caused by missing store details.
What happens next
If you see an INTEGRATION_ACTIVE status your Doordash integration is complete
If you see a MENU_QUALIFIED status, your Doordash integration is complete pending a review by Doordash of your menu. Doordash will notify you if there are any issues with the menu that has been sent.
If you receive any status other than Menu Qualified or Integration Active, check out these videos for troubleshooting.
Insufficient Permissions Error
This means that the Doordash account you are using to sign in with is assigned as an operator rather than an admin in your Doordash Portal.
If you encounter a menu block error, your store is missing information such as store hours, menu items, or other details.
Adding Store hours, Address, and other details: Here
Additional Integration Features
Beyond the order-flow from Doordash to your in-store POS, our integration includes extra features for your enjoyment.
- Updated Menu - When you update your menu or store hours from your Crisp dashboard, your menu will be updated the next morning at 6am on Doordash (and Uber). For corporate menu pushes, menus will be updated within an hour of the push completing.
- Stock - When you set products or modifiers out of stock on your POS the product or modifier will be made unavailable on 3rd party platforms
- Temporarily offline - When you mark your store as temporarily unavailable for online orders (which you can do from your POS settings page) your store will also be turned off for orders on 3rd party sites.
- Holiday Hours - When you create new hour exceptions in your Store Settings Doordash (and Uber) will receive these exceptions the next morning at 6am. Please be sure to input hour exceptions at least the day before your store will be closed