*You must have a DoorDash Merchant account configured to use this option.

*You will still need a DoorDash tablet to 86 items, track dashers, cancel orders, and more.


As of June 10, 2022 Doordash has changed their procedure for initiating POS integrations. You will no longer initiate the integration through your Doordash Merchant Portal but will instead need to notify Crisp. 



What it is


The Crisp + Doordash POS integration will automatically ingest Doordash orders into your POS system.
This integration has two primary benefits.

1. Operational simplicity
Don't wast employee time converting orders from your Doordash tablet into your Crisp POS app. With this integration orders will behave like pickup orders placed through your app or website, automatically flowing to your KDS at your configrured prep time.

2. Reporting Accuracy
By removing employee error when translating orders into the POS, or missing Doordash reporting altogether, you can more easily reconcile your third party orders right in your Crisp Dashboard.


How to set it up

Please send an email to support@crispnow.com letting us know you'd like to set up the Doordash integration for your store. We'll need the following information to get you started:

1. Which store you want to integrate (please specify the store as it is name within your Crisp dashboard)
2. Doordash Account Name
3. Doordash Store ID: This can be found in the URL of your Doordash Merchant Portal 

 https://help.doordash.com/merchants/s/article/How-Do-I-Find-My-Store-ID?language=en_US




What happens next


We'll work with Doordash to get your menu set up. Currently Doordash is only setting integrations live on the last Wednesday of the month. So please submit your integration request as early as possible. 



Additional Integration Features


Beyond the order-flow from Doordash to your in-store POS, our integration includes extra features for your enjoyment.


  • Updated Menu - When you update your menu or store hours from your Crisp dashboard, your menu will be updated the next morning at 6am on Doordash (and Uber)
    Do note that only corporate menu pushes trigger the automatic update. If making store level changes, please reach out through your support chat to request an update to your third party menus
  • Stock - When you set products or modifiers out of stock on your POS the product or modifier will be made unavailable on 3rd party platforms
  • Temporarily offline - When you mark your store as temporarily unavailable for online orders (which you can do from either your Dashboard store settings or POS settings page) your store will also be turned off for orders on 3rd party sites.