POS Management/Settings

How to Refund/Void an Order
Perform a Void Once an item is sent to the KDS, there won’t be an option to delete it. Choose the order, select the blue ‘Void’ button, select the item(s...
Wed, 8 Jan, 2020 at 4:52 PM
How to Add Tips
Tips are added to catering orders through the POS. If payment is collected at the time of order, a tip selection page should appear after selecting the ...
Wed, 8 Jan, 2020 at 4:18 PM
Checking a Gift Card Balance
Checking Gift Card Balances If you need to check how much money is on a certain gift card, this is done from the side menu bar.  Do the following steps in ...
Wed, 8 Jan, 2020 at 4:15 PM
Checking Loyalty Number Balances
Check a Loyalty Account If you need to check how much money is on a certain loyalty account, this is done from the side menu bar.  Do the following steps i...
Wed, 8 Jan, 2020 at 4:47 PM
Transferring Old Gift Card Balances
Transferring Old Gift Card Balances To transition a balance from an old gift card without a QR code to a new gift card with a QR code, follow the paymen...
Wed, 8 Jan, 2020 at 5:20 PM
Cash Drop Procedure
Crisp Cash Drop Procedure Starting March 1st 2019, Crisp's cash drop procedure will be changing! Previously, our system only calculated the cash dro...
Tue, 11 Feb, 2020 at 3:13 PM
Marking Items out of stock
It is possible to mark a product out of stock from your POS. This will disable the option on your POS and for Online Ordering 1. Open the side navigation...
Tue, 7 Apr, 2020 at 1:42 PM
How to Turn Online Ordering Off and On
You can now toggle your store's online ordering on and off on your own! This should be only be used in urgent cases in which you are unable t...
Wed, 10 Jun, 2020 at 9:09 AM
POS Settings
There is an easy way to change the settings on the POS. 1. Open the sidebar menu in the Crisp app. 2. At the bottom, tap "Settings". The most ...
Mon, 5 Oct, 2020 at 12:28 PM