You have the ability to adjust a customers loyalty points/credit in the backend. Owners and individuals with the correct permissions may add or subtract customer loyalty points.

Adding Loyalty Credit

  1. Login to the backend
  2. Click the 'Customers' tab
  3. Search the customer's phone number (digits only) in the 'Customer Lookup' search bar
  4. Select the Customer phone number 
  5. Enter a POSITIVE amount under 'Refund Loyalty' to add credit and click save

*Example: to add $10 of loyalty credit, enter 10.00

Removing Loyalty Credit

  1. Login to the backend
  2. Click the 'Customers' tab
  3. Search the customer's phone number (digits only) in the 'Customer Lookup' search bar
  4. Select the Customer phone number 
  5. Enter a NEGATIVE amount under 'Refund Loyalty' to add credit and click save

*Example: to subtract $10 of loyalty credit, enter -10.00