Our onboarding team is here to assist you with merchant processing applications, contracts and determining your hardware needs when opening a new store.
If you need to transfer the ownership of a store into your name, please reach out to onboarding@crispnow.com after reading more that process here: Changing ownership of your store
Onboarding Process
In order to begin store onboarding, please email onboarding@crispnow.com with the following information included:
- Location Name
- Store Address
- Owners Full Name
- Owners Email
- Tentative Launch Date
Once the Onboarding department has received this email, someone from our team will reach out with instructions. At this time, the store owner will receive an invite to the Crisp Dashboard where all onboarding tasks will take place.
After receiving your hardware, our launch team will be your point of contact for support prior to your launch date. To learn more, please read this article: Hardware Installation
Billing for Crisp begins on your launch day. Please communicate any delays or changes to your launch date with the onboarding team to avoid getting billed before your store is open.
What you need
Please have the following information ready when onboarding a new store:
Contact info for the store owner, including home address
Contact info for any secondary store owners
Last four digits of social security number
New/existing store address
Proof of bank account using one of the following:
Voided check with business entity name on it
Official letter from the bank with business name, account number, and routing number (signed, on bank letterhead)