Why you need to Perform a Cash Drop

Cash Counted VS Cash Sales

Your deposit total and cash sales will rarely match. This may sound backwards but here is a list of reasons they would be different:

- Fraud, someone took money out of the till resulting in sales higher than the physical count. Note that it does tell you on the Crisp Dashboard who performed the dash drop so you can identify fraud that way.

- Wrong change given can result in sales being both higher or lower than the physical count.

- Tips placed directly into the cash drawer resulting in sales lower than the physical count. Or a customer simply letting you "keep the change".

- Cash or Coins moved back and forth in between registers/safe. Example: Register A needs a roll of quarters($10), they are taken from Register B and a $10 bill is not put in its place resulting in Register A having $10 more than the sales and Register B having $10 less than its sales.

These discrepancies happen everyday. Because of this you really need to physically count all the cash and compare it to the sales total to find and fix any of the issues listed above. Cash drops/deposits should only happen once a day, at the end of the day once the register is closed and is no longer taking any money.

Steps to Perform a Cash Drop

Step 1 - Open the Cash Drop page

  • POS: Open Side Navigation Menu > Management > Cash Drop
  • Dashboard: Stores > Store Overview > Select Store > Cash > + Add Cash Drop

Step 2 - Enter Start Till amount

  • Rather than removing the starting till amount from the cash in your drawer, simply enter that number in the "Start Till" field.

Step 3 - Count Cash

  • Count all the cash in your drawer (including the Start Till amount) and enter those values into the Cash Drop fields.

Step 4 - Remove Earned Cash

  • Thanks to the Cash Drop Formula, we can easily see the total amount counted from the cash drawer and the amount that needs to be removed to reset the drawer to the starting amount!

Step 5 - Complete the Drop

  • Press the "Drop Cash" button to complete the cash drop.

How to View Cash Drop Report

Only employees with the correct permissions are able to access this page

Cash Drop reports are found in the Crisp Dashboard by clicking Stores > Store Overview > Select a Store

After completing your Cash Drop, it will appear here within 15 minutes of completion. Here, you can see the values entered by the employee performing the cash drop, as well as whether the count was over or under the expected amount.


Expected amount is based on all cash sales that took place that day on all devices linked to that register.

Actual amount is based on the "Cash Drop Formula" illustrated above. 

Difference is the difference between the Expected and Actual amounts.