The loyalty accrual report will allow you to see loyalty credit or points that have been earned and redeemed at your stores.
Depending on your loyalty program, some values may or may not be present.
Liabilities: The total liability you have accrued will be the sum of the (earned, manually added, and refunded columns), less the credit redeemed.
(earned+manually added+ refunded) - redeemed = outstanding liability
Credit Back: In the case of a credit back (e.g. 5% back on all purchases) you will never see any value for the points section.
Point-to-Credit: For this program type, you will see a coresponding points redeemed and credit earned value. For example, in a 100 points = $10 back program, you can expect to see values in incredments of 100 and 10 (e.g. 500 points redeemed, $50 credit earned). These are assigned to stores where the qualifying transaction took place, resulting in a point-to-credit conversion.
Point-to-Coupon: For this program type, you will only see point accruals. All redemptions are assigned to the "corporate" store. As there is no cash value associated in this program type, you can also review your discount reports to see redemption of purchased coupons.
Important! Not all transactions before May 2020 are represented in these reports. If you need information prior to May 2020, please reach out to Crisp support.