Here at Crisp, our Support Team is here to assist you in all aspects of our system as quickly as we are able. Below is a table of all the ways to contact us, but if you are unsure of where to contact about an issue you have then please go through our chat/email and we can direct you from there:
| Contact Method | Issues handled | Expected Response Time | How to Reach |
|---|---|---|---|
| Chat | General Issues & Inquiries | 5-15 minutes | POS/Dashboard/Article Site |
| Longer/Complex Issues & inquiries | Within 24 hours | [email protected] | |
| Emergency Line | Emergency Only* | ASAP | 385-317-4006 |
*Emergencies are constituted as an issue causing you to be unable to take a large percentage of your orders/sales.
Due to our small team size, if an issue is determined not to be an emergency, we will direct you to our chat/email to keep the line clear for actual emergencies.
Support Hours
Monday - Saturday:
- Chat/Email: 7am - 10pm MST
- Emergency Line: 6am - 10pm MST
Sunday:
- Chat/Email: 7am - 9pm
- Emergency Line: 6am - 9pm MST
Holidays are Emergency only. Chats/Emails will not be responded to until the next business day. We are completely closed on Christmas.
Troubleshooting Guidelines
Please click here to view a list of the best steps to take when speaking to Support about issues you experience.