Hello, Valued Customer!

In an effort to better serve you, Crisp has set up a dedicated “Customer Care” team to address and resolve support issues that need more attention and time. We look forward to working with corporate teams and owners through this new channel. Our goal is to have a way for you to connect with the Crisp team to resolve issues quickly and build strong working relationships. 

Please note this is not for regular day to day questions or concerns that need to be resolved immediately. For day to day support issues please contact the Support Team through the chat on your POS/Dashboard and our emergency phone line at (385) 317-4006.

We have provided examples below to help you differentiate between when to email the Support or Customer Care team.

Support: support@crispnow.com

  • Hardware down

  • Network down

  • Unable to take payments or access Crisp

  • Payment terminal Issues    


Customer Care: customercare@crispnow.com

  • Accounting issues including Merchant Processing.

  • Training on POS or Dashboard 

  • Training on new features

  • Corporate issues

  • Complicated questions or issues that require research and time.

  • Feature requests

  • Any other inquiries

We appreciate your business and hope through this new channel that we are able to strengthen your relationship with Crisp. 

Download this document using the link at the bottom of the article.