Gift card balances can be removed if needed. This may include the event of a stolen or missing gift card.
- Login to the backend
- Click the 'Customers' tab
- Enter the gift card number in the 'Customer Lookup' search bar, then click 'Show'
- Select the gift card number
- Under 'Add Store Credit to...' enter the amount as NEGATIVE number to remove the balance. Click Save!
*For example: (-1000) added to the $1000 balance will leave a blance of $0