Gift card balances can be removed if needed. This may include the event of a stolen or missing gift card.

  1. Login to the backend
  2. Click the 'Customers' tab



  1. Enter the gift card number in the 'Customer Lookup' search bar, then click 'Show'



  1. Select the gift card number 
  2. Under 'Add Store Credit to...' enter the amount as NEGATIVE number to remove the balance. Click Save!



*For example: (-1000) added to the $1000 balance will leave a blance of $0